Frequently Asked Questions

No. When you buy a CAR VX Vehicle History Report, you have the right to use the CAR VX report for personal use only. Commercial use, resale or redistribution of CAR VX reports is strictly prohibited. See also the complete Terms and Conditions.

Probably not. The purpose of a CAR VX Vehicle History Report is to assist buyers in making informed decisions when purchasing a used car and to allow sellers to demonstrate transparency and build confidence in the buying process. Since we cannot guarantee or certify the accuracy of data listed on the report, it may have very limited value in a court of law.

No, it is not possible. To run a report, you need to provide the correct VIN of the vehicle.

Yes, CAR VX has some sample reports for you to review! Look at sample reports on our Sample Reports page, where you can check out the helpful information you’ll receive from CAR VX and get guidance on how to read your vehicle history report.

We recommend taking a look at some of our sample vehicle history reports. Each section is broken down for you in detail, with explanations on what the symbols mean and how to interpret some of the language used on the report. Please, visit our Sample Reports page for more information.

CAR VX provides information about the vehicle’s title, registration and usage history. Each report displays the results of our comprehensive search for salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; and gray market vehicles. CAR VX also looks for vehicles designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; manufacturer recalls, vehicle safety grade information, its ecoefficiency and personal data treatment. CAR VX reports on accident damage when that information is provided to it. CAR VX does NOT provide the names of or information pertaining to a vehicle’s previous owner(s). CAR VX may not provide information on every accident in which a vehicle may have been involved.

Information provided in a CAR VX Vehicle History Report comes from various data sources. These include car manufacturers, used car auctions, salvage car auctions, insurance companies, auto dealers, inspection companies, industry analytical agencies, automotive industry service providers, several state agencies and more.

“No Records Found” indicates that CAR VX found no information in that category at that particular point in time. This could mean that we have not yet received that data or it could be an indication of a problem-free condition. Vehicles that most often show up as “No Records Found” are newer, so we may not yet have received any information for that vehicle.

The vehicle identification number (VIN) is the unique identifier for every car. It consists of 17 characters and is found in several different places, depending on the vehicle model and the relevant market

The vehicle identification number (VIN) is usually found on the driver’s side windshield or in the vehicle registration documents.
Additionally, the VIN may also be present in other places:
- At the front of the engine block. You can easily identify it by lifting the hood and examining the front of the engine.
- Near the container containing the windshield washer fluid, at the front of the car chassis.
- Near the rear wheel arch. Simply look directly above the tire.
- On the driver’s side door pillar. Open the driver’s side door and look underneath, where the side mirror would be if the door was closed.
- Along the driver’s side door jamb. Open the door and look near where the door locks, not too far from the seat belt guide.
- Under the spare wheel.
If you still have difficulty finding the vehicle identification number, please contact the car manufacturer for more information.

To log in successfully you have to allow cookies. Please check that you have entered your password correctly and be aware that the password is case sensitive. If this doesn’t help you, please contact our customer support.

You can reset your password if you click on the link “forgot password” under log in form and enter your e-mail address. Just follow the onscreen instructions.

To order reports on the website you need to create a personal account using your email address or your Google or Facebook profile here. It will take just a moment. Whenever you wish to purchase a new report, review your purchased reports, change your profile information or download your invoice, you will need to log in on the website using “Login” button in the top right corner of the screen.

If you are logged in, on “My Account / Profile” page. Here you can change your personal data or create a new password.

After you have logged in, you will find the “My Account” link on the upper right-hand side of the page.

A variety of online payment methods are available to choose from. You can pay with your credit card, Bancontact, PayPal, Google Pay or Apple Pay. And more to come.

Simply send an email to support@carvx.be or use the contact form. We will get back to you during the next two business days.

The standard price of one report is €19.99. There are also several discount possibilities via our volume package deals if you need more than one report. The information about available discounts will be displayed at the time of placing your order as well as on your “My Account” page.

All your invoices are available for reviewing and downloading on your “My Account / Invoices” page.